The CX Goalkeeper had the great opportunity to interview Marianne Rutz
LinkedIn Headline: We're the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | Speaker
Highlights:
00:00 Game Start
01:01 Marianne's Introduction
03:44 Marianne's Values
06:12 Operational Excellence Definition
08:11 Are companies good enough?
13:52 Do you have enough people?
15:53 Quality Assurance
19:57 Measurement
24:54 The best short term measure to improve
27:14 The future of Operational Excellence
29:18 Book suggestion
30:41 Contact Details
32:00 Marianne's golden nugget
and much more on https://www.cxgoalkeeper.com/mariannerutz
Marianne's Contact Details:
