The CX Goalkeeper had the great opportunity to interview Mark Slatin
LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans
Highlights:
00:00 Game Start
00:36 Mark's introduction
02:47 Mark's values
04:34 The global CX field
07:17 The biggest challenges that CX leaders are facing
09:37 Cultural Change
12:50 Support from the Top Mgmt
15:40 Employee Engagement
19:13 Breaking Silos
22:33 Meeting in a box
30:28 The future of CX
35:06 Book Suggestion
36:06 Contact Details
36:45 Mark's Golden Nugget
and much more on https://www.cxgoalkeeper.com/MarkSlatin
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