The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe
Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.
David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service
Highlights:
00:00 Game Start
00:25 Introductions
02:34 Bill's and David's values
07:00 Friction
09:04 No Service The Best Service
11:51 Interactions
15:06 The Value Irritant Matrix
20:01 Customer ecstasy
23:30 Measurements
28:11 Personalization
31:22 Cultural Aspects
35:31 The Future of CX
38:35 Books' suggestion
40:21 Contact Details
41:06 Golden Nuggets
and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe
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