The CX Goalkeeper had the great opportunity to interview Ivo Yorgov
LinkedIn Headline: Managing Director at GemSeek
Highlights:
00:00 Game Start
01:10 Ivo's Introduction
02:46 Ivo's values
05:16 Ivo's book: The New Customer Experience Management
09:22 Proactive and personalized framework philosophy
14:09 Co-creation
16:35 Examples of great CX
21:29 ideal profile of a productive company.
23:46 The future of CX
25:55 Book Suggestion
27:19 Ivo's Golden Nugget
and much more on https://www.cxgoalkeeper.com/IvoYorgov
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