The CX Goalkeeper had the great opportunity to interview RON KAUFMAN
Ron's LinkedIn Headline:
New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker
This discussion was split in 2 episodes. On April 4th, the first episode went live
Highlights:
00:00 Service Process & Service Perception
6:11 Measurement of service quality
9:35 The future of service ("A customer is anyone who is not me")
13:30 Book suggestion
15:50 Contact details
17:20 Ron's Golden Nugget
... and much more
Ron's Contact Details:
* https://www.linkedin.com/in/ronkaufman/
* https://www.youtube.com/user/ronkaufman
Thank you, Ron!
more information: www.cxgoalkeeper.com/RonKaufman2
First episode: www.cxgoalkeeper.com/RonKaufman1
#cxgoalkeeper #customerexperience #podcast #leadership #service #care
