The CX Goalkeeper had the great opportunity to interview Maxie Schmidt
LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals
Highlights:
00:00 Game Start
00:39 Maxie's Introduction
03:20 Maxie's Values
04:30 The broader CX landscape (Value,
07:28 Value for Customers
12:45 Different Value perception
14:37 How to measure the value created
16:52 How can we maximize the value for customers?
22:14 Best in class examples
24:38 additional best in class example related to customers' needs
26:40 What we are discussing in 10 years from now about CX
28:45 Maxie's Book Suggestion
30:30 Maxie's Contact Details
31:08 Maxie's Golden Nugget
and much more on www.cxgoalkeeper.com/MaxieSchimidt
Maxie's Contact Details:
m schmidt at forrester dot com
Thank you, Maxie!
#cxgoalkeeper #customerexperience #podcast #leadership
#forrester #value
