Learn how to build a high-trust financial strategy that brings you peace of mind.
In this episode of the Change Energizer podcast, host Scott Carley puts Scott Schiller, a Certified Financial Planner from Platinum Wealth Solutions, in the hot seat. Scott Schiller reveals what it truly takes to build a high-trust financial culture and deliver significant results for clients. He clarifies the role of a financial planner versus an advisor and shares how he navigates emotionally charged situations to bring calm and clarity to his clients' financial lives. The conversation emphasizes the importance of building trust, understanding client goals, transparent communication about fees, and providing steady guidance during market fluctuations. Scott Schiller also discusses the importance of a "personal family office" approach, connecting clients with trusted professionals in tax, legal, and insurance.
Key Takeaways:
Financial Planner vs. Financial Advisor: A financial planner offers a holistic view of your complete financial picture, handling everything from retirement to college planning, unlike an advisor who might focus on a single aspect.
The Power of Planning: Hope is not a strategy; planning is. Scott Schiller stresses the importance of tailored financial plans that are living, breathing documents, constantly updated to reflect life changes.
Building Trust: The core of Scott Schiller's practice is establishing deep trust. He proactively asks about clients' most important goals before discussing numbers, and aims for lifelong client relationships.
Fiduciary Responsibility: Scott Schiller operates as a true fiduciary, always putting the client's best interest first, with full transparency on all costs and earnings. He explains different fee models (commission, asset-based, hourly) and how he chooses what's best for the client.
Guidance in Shaky Markets: A key value of a financial planner is providing calm and confident leadership during market turmoil. Scott Schiller emphasizes that long-term returns come more from client behavior management than investment selection, and he proactively communicates with clients during downturns.
"Personal Family Office" Concept: Scott Schiller advocates for clients to build their own "personal family office" by having a trusted team, including a Certified Financial Planner, a CPA/tax professional, and an estate planning attorney, to ensure comprehensive financial and legal advice.
Learn more about the Hot Seat Certified Pro Interview Package: trustenergizer.com
