Effective communication goes far beyond words, and mastering it can transform your client relationships. This episode of The Inner Estate Podcast dives into the power of nonverbal connection, practical tools for building trust, and strategies for guiding clients through emotionally charged decisions. If you want to elevate your communication skills, create comfort, and strengthen rapport, this conversation is full of actionable insights.
Host Bridget Stuart sits down with Katie Cassidy, Realtor based in Asheville, North Carolina, to explore how mirroring, matching, and body language can shape outcomes in real estate. Katie shares how empathy, emotional awareness, and practical techniques help clients feel seen and understood. Drawing from her background in civil engineering and military service, she brings a grounded and structured approach to connecting with people while navigating complex transactions.
Episode Highlights
How mirroring and matching help clients feel seen, heard, and safe
Why body language is a silent but powerful tool in building rapport
What it means to create emotional comfort before offering real estate solutions
How to center yourself before appointments for better outcomes
Ways to build trust and connection across a full transaction
Guest: Katie Cassidy
Katie Cassidy is a Realtor based in Asheville, North Carolina, known for her grounded, empathetic approach to communication. With a background in civil engineering and military service, she brings a unique lens to rapport-building, negotiation, and people-first service. Katie's work emphasizes the importance of mirroring, emotional awareness, and connection to guide clients with calm and clarity throughout the buying and selling process.
Connect with Katie:
Facebook: @Katie-Cassidy-Realtor
Website: www.peakpropertiesnc.com
Zillow: @KatieC28803
Host: Bridget Ann Stuart
Bridget Ann Stuart is an executive strategic performance real estate coach and host of The Inner Estate podcast. With 27 years in the business, she's known for her deep commitment to personal development, business mindset, and helping real estate professionals grow with purpose.
Connect with Bridget:
Instagram: @therealbridgetstuart
Facebook: @TheRealBridgetStuart
LinkedIn: Bridget Ann Stuart
Interested in being a guest on The Inner Estate?
I would love to hear your story. You can view available dates and request to join the show here:
calendly.com/theinnerestatepodcast
