Summary
In this episode of Inside the Leader's Mind, David Suson interviews Darrell Moon, a healthcare transformation expert. Darrell discusses his journey from running hospitals to helping CEOs understand their power in managing healthcare costs. He emphasizes the importance of measuring healthcare effectiveness, creating loyalty among employees, and the need for vulnerability in leadership. Darrell also highlights the four types of customers a business must consider and his passion for fixing the U.S. healthcare system, which he describes as the largest legal organized crime entity in the world.
Takeaways
Darrell Moon is passionate about transforming the healthcare industry.
Business leaders have the power to control healthcare costs.
Healthcare can be aligned to work for businesses and employees.
Measuring healthcare effectiveness is crucial for CEOs.
Creating loyalty among employees is key to business success.
There are four types of customers in a business: served, server, sender, and solvency.
Vulnerability in leadership fosters a better team environment.
Leaders should provide resources for employees to meet customer needs.
The healthcare system is misaligned and needs fixing.
Darrell's book, 'Make Healthcare Work for You,' offers insights on transforming employee benefits.
Sound bites
"Healthcare has been hacked."
"Can it really be fixed and how?"
Chapters
00:00 Introduction to Healthcare Transformation
01:44 The Power of Business Leaders in Healthcare
05:46 Awakening CEOs to Healthcare Control
10:55 Measuring Healthcare Effectiveness
16:46 The Four Customers of a Business
22:41 The Importance of Vulnerability in Leadership
24:49 Fixing the Healthcare System
Keywords
healthcare transformation, business leaders, employee benefits, healthcare costs, leadership, loyalty, healthcare system, vulnerability, customer satisfaction, healthcare management, Darrell Moon
His book: https://makehealthcareworkforyou.com/
