In this episode of Project Command, we break down the 7 essential rules for working with your IT department. These are the rules every fire officer needs but most were never taught. From bringing IT the right problem instead of a pre-picked product, to understanding risk tolerance, lifecycle ownership, communication, and why tickets actually matter, this episode gives you a practical framework for building a strong partnership with the people who protect your systems. Whether you are rolling out software, deploying equipment, or managing major projects, these seven rules will help you reduce friction, avoid delays, and create safer, smoother, more successful technology initiatives across your department.
