In this episode of Project Command, we dive into The 90% Problem: The Hidden Cost of Technical Debt, a challenge almost every fire department faces but few talk about openly. Technical debt builds up every time we roll out a new project without completing the policies, training, communication, or documentation that make it sustainable. Over time, this "almost done" work creates operational confusion, slows down new initiatives, overloads project managers, and drains organizational bandwidth.
We break down what technical debt looks like in the fire service, why the last 10 percent of a project is often the most important, and how unfinished work silently erodes efficiency across every section of the organization. You will hear practical strategies to identify technical debt, prevent it during new projects, and eliminate it from legacy systems, restoring clarity, reducing uncertainty, and improving your department's ability to execute big things.
If your organization feels like it is drowning in loose ends or constantly reacting to problems created by unfinished work, this episode is for you.
