Description

This week: Amazon Connect gets powerful new filtering by custom business dimensions and nested JSON support for dynamic call flows. CloudWatch simplifies CloudTrail Lake imports for unified logging, while Clean Rooms adds detailed query metrics. Plus OpenSearch UI enhances encryption with customer managed keys.

Search & Analytics

• OpenSearch UI: Customer-managed keys for metadata encryption, increased metadata size limits

Contact Center

• Connect Dashboards: Filter metrics by custom business dimensions (product lines, divisions, segments)
• Connect Flows: Nested JSON objects, array looping for dynamic automated experiences

Monitoring

• CloudWatch: Import CloudTrail Lake data directly, consolidate ops/security/compliance logs

Data Collaboration

• Clean Rooms: CloudWatch metrics for SQL query performance and resource utilization

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