Show Notes
DESCRIPTION
Emotionally-charged interactions with patients and families are a common challenge for healthcare providers. Shawn Chambers, patient relations coordinator for emergency medicine at Nationwide Children's, stops by the PediaCast Studio to talk about Taking the HEAT. We explore communication strategies, de-escalation techniques, setting boundaries and managing expectations—important skills for the delivery of compassionate and satisfying care. We hope you can join us!
TOPICS
Taking the HEAT
De-Escalating Emotionally-Charged Situations
Establishing Boundaries
Paraphrasing
Insult Deflection
Stepping Back
Altercasting
Anticipatory Fantasy
Emotional Wake
PRESENTERS
Dr Mike Patrick
PediaCast and PediaCast CME
Nationwide Children's Hospital
Shawn Chambers
Patient Relations Coordinator
Pediatric Emergency Medicine
Nationwide Children's Hospital
For CME credit information, please visit PediaCastCME.org
