Overview:
In this episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss the transformative impact of AI on MSP sales and efficiency, emphasizing AI's potential to double market size and help MSPs manage new applications. Amy announces the start of her new AI class. This episode also delves into recent tech industry news, including the U.S. Department of Justice's intervention in the HPE and Juniper deal, changes in Ingram Micro's leadership, Dell's policy on employee location, and CrowdStrike's efforts to recover its reputation. This week's 5 Minutes with a Smart Person special guest, Melissa Hockenberry from First Things First Training and Consulting, shares insights on customer retention and how her company customizes training to enhance client experiences.
Chapter Markers:
00:00 Introduction to SMB Community Podcast
00:52 Hosts' Morning Banter
01:35 MSP Question of the Week: AI in Sales
03:32 AI's Impact on MSPs
10:15 Industry News Highlights
13:04 Dell's Return to Office Policy
20:03 CrowdStrike's Comeback
21:37 Intel's Potential Takeover
24:14 5 Minutes with a Smart Person: Melissa Hockenberry on Training
39:23 Upcoming Events and Engagements
41:26 Final Thoughts and Farewell
New Book Release:
I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats.
Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve.
Available now on Amazon!
https://a.co/d/f2NKASI
Sponsor Memo:
Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).
If you are interested in either buying, selling, or valuation information, please reach out.
There is alot of activity and you can be a part of it.
For more information, reach out at kernanconsulting.com
