If you fix dents on cars for any length of time, you know things happen which may make your customers angry. Listen for the best way to handle customer issues
- Customer problems? Do this every time even when you don't think you should
- Angry customer starts a rant on social media, what's the best way to handle it?
- Customer is always right, true or false?
- Retail stores with liberal return policies, is this a model you should try to follow?
- Multiple scenarios you may live through with PDR customers, how to handle each
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