Today, Pat sits down to talk with Hank Ebeling. Hank Ebeling is a sought-after speaker and small-business entrepreneur and the founder and owner of H4 Training gyms. He's built his career on a passion for customer service and customer experience, and today helps other small business owners transform their customer service. Hank hosts his popular Success Trails Podcast which focuses on small business owners and their success. Hank recently authored the book Crushing the Competition with Service, which is available on Amazon.
Connect with Hank:
Facebook:
@hankebelingiv
Instagram:
@hankebeling
LinkedIn:
@hankebeling
Link for Hank's free SUPERHERO CUSTOMER SERVICE: 13 POINT CHECKLIST
https://hankebeling.com/free-
In this episode of the Fitness Business School podcast, Pat Rigsby interviews Hank Ebeling, a success story in the fitness industry known for his focus on customer service, customer success, and creating a positive customer experience. Hank, who started his career in hospitality and now owns H4 Training, delves into the importance of customer service in differentiating a business in the competitive fitness landscape. With his experiences from starting in a high-end hotel in Las Vegas to running two successful training facilities near Chicago, Hank shares his journey and the strategies that helped him build a durable business focused on service. He explains the concept of his LTS method (Leadership, Team, Systems, and Strategies) which is central to implementing a service-first culture, akin to the Ritz Carlton level of client experience. This service-focused approach has not only retained clients but has also turned them into advocates, underlining the power of exceptional customer service as a competitive advantage and marketing tool.
00:00 Welcome to the Fitness Business School Podcast
00:26 Introducing Hank Ebeling: A Master of Customer Service
01:45 The Foundation of H4 Training: Service Above All
05:02 Scaling Success: Replicating Exceptional Service
06:39 Overcoming Challenges in Cultivating a Service Culture
08:21 The Onboarding Process: Building a Service-Minded Team
10:52 Maintaining Service Excellence: Team Meetings and Client Feedback
12:10 Learning from the Best: Ritz Carlton's Influence
17:08 Standing Out in a Competitive Fitness Industry
22:36 Expanding Impact: From Gym Owner to Industry Coach
27:12 Closing Thoughts and Future Plans
For Pat's Free Bundle of Best Selling Books: https://patrigsby.com/podgift/
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