Culture doesn't come from posters or mission statements—it comes from what leaders enforce every single day.
In this episode, I break down why "you don't get what you preach, you get what you tolerate," how little slips poison culture, and what real enforcement looks like with standards big and small.
Learn when to step in, when to overlook, and how to set fairness that actually sticks.
What you will learn:
Why tolerances silently reset your culture
The difference between fairness and sameness
Real-world brand examples proving the power of small standards
When to overlook a one-off slip vs. enforce immediately
How to address "silent underminers" and missed deadlines with respect
A simple 3-step framework to reset standards without drama
Why silence equals approval and delay equals permission
Timestamps:
00:00 – Hook: you don't get what you preach, you get what you tolerate
04:20 – Culture is built by what you enforce, not what you write
08:50 – Little tolerances compound into resentment and mediocrity
13:10 – Fairness vs sameness: one bar of standards, different inputs (DISC)
17:20 – Small standards, big impact: Chick-fil-A, Ritz-Carlton, Disney, UPS, Apple
21:40 – Broken Windows Theory: why neglect spreads into decline
26:00 – CarMax name badge story and visible consistency
30:20 – When to overlook a one-off vs. when to enforce immediately
34:10 – Addressing silent underminers and missed deadlines respectfully
38:20 – Jefferson Fisher's 3-step framework and final reminders
40:00 – Close, action steps, and free resources
Links:
📘 Download the Free eBook: The Roadmap to Difficult Conversations
🌐 Explore Our Leadership Programs: rdltraining.com
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