In today’s fast-moving digital world, how do companies truly innovate? Not just by creating new products but by deeply understanding what customers feel—their desires, unmet needs, and evolving expectations.
Our guest today, Andrew Jordan, is a product officer, strategist, and disruptor who has been at the forefront of market shifts long before most of us figured out how to turn on an iPhone. He’s taught university courses, written extensively on the subject, and today, he’s here to break down the foundation of customer-centric innovation in just 30 minutes. What you’ll learn in this episode:
Defining Customer Centricity – Why businesses must listen rather than assume, and how to build an ecosystem that truly understands customer needs.
Speed of Innovation – The pace of change is accelerating—how can companies keep up while integrating customer insights into decision-making?
Developing Fore-Vision – How to spot trends before they disrupt your business and use trend radars to stay ahead of the curve.
Reflective Products & Services – The power of journey mapping to uncover customer emotions and design products that feel intuitive rather than forced.
If you’re ready to future-proof your business and embrace a new era of innovation, this is an episode you can’t afford to miss.
#IntentionalLeadership #Innovation #CustomerExperience
Show Notes:
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