With a heavy reliance on travellers, conventions and events that can take years in the making Shannon Craig (QT Canberra) not only had hotel occupancies fall off a cliff, but forward bookings major events ruled out too. With one of the company pillars focussed on locals, they further entrenched themselves in the local community with the restaurant full of locals every night. With a new found focus, she’s steering the QT in a new direction with a stronger sense of place.
https://www.qthotels.com/canberra/
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