Exemplified EMPATHY
The worlds are joined at the ticket machine on the expo station
Training
Mandated behavior
Communal meals; daily activities
Team building (Cheesy, I know)
It's a culture thing and the leaders are the examples
The divide is fundamentally created or bridged at the top of any organization!
https://restauranttopia.com/episode-43-the-great-divide-foh-vs-boh/ Episode 43: The Great Divide: FOH vs. BOH
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