Today we’re talking to Rupesh Mithani, SVP at Hexaware. And we discuss how Customer Experience Transformation requires reevaluating every part of the organization. How to plan as a leader when technology is evolving so rapidly, and why it’s important to give your direct reports the freedom to fail in order to build a strong foundation.
All of this right here, right now, on the Modern CTO Podcast!
To learn more about Hexaware CXT, check them out at https://hexaware.com/transform-customer-experiences/
In case you missed it: check out our previous episodes with Hexaware:
Biju Shoolapani, Global Leader of Digital Core Transformation
Arun "Rak" Ramchandran, CVP Global Market Leader
Tony Schettino, VP