Ever feel trapped by a client who drains your energy, time, and sanity? This episode tackles the uncomfortable truth most agents and business owners avoid: sometimes your worst client is costing you more than they'll ever pay you. When a difficult client takes three times the hours but pays the same fee, they're not a full-fee client—they're a one-third fee client.
From proper discovery calls to the warning signs you're ignoring, this episode breaks down why the clients you choose to keep are just as important as the clients you choose to win.
0:00 — The client that makes your stomach drop
1:46 — Why difficult clients are actually one-third fee clients
3:59 — The real reason you won't let go (it's fear)
5:43 — The 3-step script to fire a client gracefully
7:38 — What you get back when you finally let go
Follow Mark Kentwell:
Instagram: www.instagram.com/mark_kentwell
TikTok: www.tiktok.com/@mark_kentwell
LinkedIn: www.linkedin.com/in/markkentwell1
Mark’s Businesses:
Presence Real Estate: presence.realestate/
Nexr: nexr.com.au/
