In this episode, Aaron shares how they switched clients from QuickBooks Desktop to QuickBooks Online due to software changes. They encountered challenges, including a frustrated client who demanded fast solutions. Aaron emphasizes that yelling doesn't work and recommends better communication and understanding diverse perspectives to solve problems. Ultimately, he encourages collaboration and respectful communication over shouting.
HIGHLIGHTS:
An unexpected software shift disrupts operations
Challenges in syncing software due to complexity
Client frustration with demands for quick solutions
Recognizing the ineffectiveness of yelling in resolving issues
Stressing the importance of maintaining professional, respectful communication
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TIME STAMPS
00:00: Prelude
00:12: The story of how QuickBooks went from being a pioneer to causing headaches
01:35: Programming the API link
03:10: Accounting is the biggest black-and-white gray area
05:42: The owner's aggressive communication
07:44: There's no excuse that yelling while screaming is a good thing
09:18: Why did yelling and rudeness seem like the right reaction?
10:08: Programming is not an exact science
10:58: When you get frustrated, explain it
11:19: END
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