Bob Hoffman’s long career in advertising included CEO positions at three different agencies. He helped huge brands craft their messaging, and grab consumer attention. In Bob’s world of advertising, lots of money was spent on creativity. Were the campaigns successful? That depends who you ask. In the old world of advertising, everyone acknowledged that success was subjective.
If you could imagine the opposite of what Bob Hoffman built his career doing, it might look like search advertising.
Bob’s campaigns were about creating a brand’s voice, with colorful art and subtlety and ambient messaging. Advertising was about turning a brand into an entity you recognize, teaching the consumer to associate Nike with fitness, or Dove soap with clean hands, or Cheetos with cheesy, salty attitude.
Search advertising, on the other hand, is just text. You enter a search query, you are looking for black socks, and the top link that comes back is a line of text that says “cheap black socks.” Search advertising catches people who have an intent to do something. They have stated their intent by typing into a box. With search advertising, a brand might not even need a sexy, flashy creative.
As money poured into adtech, user tracking, and Google, brands started to care more about metrics. When Bob met with a brand, the brand wouldn’t be asking about the cool new advertising campaign featuring a young actress drinking a Coca Cola. The brand would be asking about the click-through rate of a display advertising campaign.
Brands moved their focus to statistics, and away from creativity. And technology companies were happy to provide them with statistics. Whether those statistics were true or not is another story altogether. The industry was moving from creative BS to outright lying, and Bob decided to leave.
In today’s episode, Bob explains how the state of advertising became so problematic, and the ways in which it harms us Internet users.
We have done lots of reporting about advertising fraud for the last year, and it is a popular topic because people are often shocked to find that online advertising is inextricably linked to organized crime, surveillance, and Twitter botnets. That’s not to say that online advertising doesn’t work–it certainly does! But understanding the dark underbelly of the Internet’s cash cow is a necessary precondition to finding a solution.
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