In today’s episode, hosts Chris Boyer and Reed Smith discuss how the pandemic has not only pushed companies over the technology tipping point, but how the new digital healthcare consumer (Generation N?) is shifting the way health systems should respond with their digital strategies. They are joined by Jacob Jeppson of KLAS Research who shares the latest research his organization has conducted to identify their top technology concerns and opportunities..
Mentions from the Show:
How COVID-19 has pushed companies over the technology tipping point—and transformed business forever
Modernization is the key to improve patient engagement
Meet Generation-N: The Pandemic-Influenced, Connected Customers Driving The New Digital Imperative
klasresearch.com
Healthcare Executives’ COVID-19 Experience
Jacob Jeppson on LinkedIn
Find Us Online:
Touchpoint podcast Twitter
Reed Smith Twitter
Chris Boyer Twitter
Chris Boyer website
Social Health Institute
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