For hospitals and health systems, many of us strive to continuously add value to the customer experience. But are we “consumer obsessed?” In this episode, hosts Reed Smith and Chris Boyer discuss the concept of being consumer-obsessed, how organizations can begin aligning around the customer to help empower loyalty and growth and the critical role that CX plays in supporting these efforts.
Mentions from the Show:
What does it mean to be customer-obsessed?
Align Around Your Customers To Power Growth In Today’s Economic Climate
What is CX?
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Reed Smith Twitter
Chris Boyer Twitter
Chris Boyer website
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