In this episode, Jeannette talks to David Lopez, the Managing Director of Iberostar Group. He spent 15 years working in the hotel industry. During that time, he has worked in several countries, including Colombia, Jamaica, and the Dominican Republic. He worked his way through the ranks to become a managing director, which means he has direct experience of most hotel-related jobs.
David explains to Jeannette how the hotel business adapts according to the seasons, the nationality of his guests, local customs, and economic factors. They discuss how to manage this level of change. As well as how to manage a diverse workforce to get the best out of them.
KEY TAKEAWAY
The hotel business is in a constant state of flux.
Every nationality of guest has a different set of requirements and expectations, which need to be accommodated.
It is essential to speak to guests and to stand back and observe. This enables you to notice issues as they are developing.
Don´t be closed-minded. Ask your staff for their input, listen carefully, and implement any good ideas.
If you have members of staff that have experience that you don't have and be particularly open to their ideas.
Working in the hotel industry is a great way to learn new skills and do so quickly.
When you face challenges and difficulties, remind yourself that it is making you stronger.
BEST MOMENTS
‘Life is about opportunities. ´
‘You have to lead by example.’
‘Even when you face difficulties, keep moving forward.’
This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It’s never too late to be BRAVE and BOLD and unlock your inner BRILLIANCE. If you’d like to join Jeannette’s FREE Business Impact Seminar just DM Jeannette on info@jeannettelinfootassociates.com or sign up via Jeannette’s linktree https://linktr.ee/JLinfoot
VALUABLE RESOURCES
Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970
EPISODE RESOURCES
LinkedIn: https://jm.linkedin.com/in/david-l%C3%B3pez-l-446a52104
ABOUT THE HOST
Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and advises and mentors other business leaders to drive forward their strategies as well as their own personal development.
Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams.
CONTACT THE HOST
Jeannette’s linktree
https://www.jeannettelinfootassociates.com/
YOUTUBE
LinkedIn
Facebook
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Email - info@jeannettelinfootassociates.com
Podcast Description
Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big’ international business to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true’ to yourself is the order of the day.
Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfoot