It is common for customers to return to your brand when they feel valued and enjoy the overall experience.
Having that culture of appreciation within your business, where your team members or your internal customers feel valued and recognized for their great work, will also reflect on your external customers’ experience.
Today, I am flying solo to share with you the secret to building a perfect customer experience.
In this episode, I will talk about the most important questions to ask your internal and external customers. I will also discuss how I have been using Net Promoter Score (NPS) to measure customers’ experience.
Topics include:
Differences between an internal and an external customer
What is Net Promoter Score (NPS) and how is it calculated
Three questions I always ask my team members
The importance of having an appreciation culture at work
Five questions to build a perfect customer experience
And other topics…
Resources mentioned:
Net Promoter Score: https://www.netpromoter.com/
ScaleMAP Method: https://www.dariusclass.com/training-video
Connect with Darius:
Website: https://therealdarius.com/
Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/
Instagram: https://www.instagram.com/imthedarius/
YouTube: https://www.youtube.com/@Thegreatnessmachine
Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708
Learn more about your ad choices. Visit megaphone.fm/adchoices
