Customer service expert and New York Time bestselling author Shep Hyken joins Kevin Craine on a new episoe of Bizcast. He discusses his newest book Amaze Every Customer Every Time, and shares how front-line employees to c-suite leaders can use the 52 tools outlined in his book to deliver amazing customer service, both inside the company and out.
Visit http://www.c-suitebookclub.com to learn more about Shep Hyken and our other bestselling authors.
Bizcast is part of C-Suite Radio, a division of C-Suite Network.
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