In this episode, Shen sits down with CEO and author Erika Sinner for an inspiring conversation about leading with empathy without sacrificing excellence. Erika shares her journey from starting as a 21-year-old receptionist in pharma to becoming the CEO of both a fast-growing life sciences consulting firm and TinySuperheroes, a nonprofit that empowers kids facing illness or disability through play. Together, they explore how early frontline roles shaped her commitment to psychological safety, why “moments that matter” are essential for building trust, and how compassionate policies like pet bereavement can transform workplace culture. Erika also reflects on grief, shame, and the emotional realities employees carry into the workplace, underscoring why leaders must create space for humanity without lowering performance standards. It’s a powerful look at leading with empathy, fostering a culture of belonging, and building organizations where people feel seen, supported, and ready to thrive.
