Our 911 line has come under fire recently for long hold times and slow emergency response. But the city’s Bureau of Emergency Communications, or BOEC, has been working hard to shorten response times all around. And just this month, they scored a big win; one of their dispatchers, Stephen Zipprich, was named North American 911 Dispatcher of the Year. Mayor Wheeler even declared an official day last week in appreciation of Stephen. Today we’re talking with him about everything that goes into being a 911 dispatcher.
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