In this episode of Gaining the Technology Leadership Edge, Mike welcomes Eugene Schaffronsky, Head of Strategy at ThinkTum, for a deep dive into how technology is transforming the insurance industry—from customer experience to underwriting speed and profitability.
Eugene explains why traditional insurance processes no longer align with how people consume products today. Customers expect digital access, personalization, and transparency, yet underwriting and policy approval can still take weeks. Drawing on his background in insurance and technology, Eugene shares how no-code platforms, automation, and AI can radically simplify these workflows without sacrificing accuracy or compliance.
The conversation explores how no-code technology enables business experts to design and adapt processes themselves, reducing dependency on scarce IT resources and eliminating “broken phone” requirements. Eugene also breaks down how automation and AI—when applied correctly—can personalize underwriting journeys, reduce unnecessary questions, identify fraud and outliers, and move applicants through the system in hours instead of weeks. He emphasizes that organizations don’t need all possible data—only the data required to make good decisions.
Key takeaways include:
Why underwriting delays cost revenue and advisor trust
How no-code platforms increase agility without chaos
Where AI actually adds value versus hype
Why technology should eliminate routine work, not people
