If your membership keeps hovering at the same number — 200 members in, 200 members out — it’s not because your offer isn’t good enough.
It’s because you’re not designing for the next transition.
In this episode, Gina Bianchini reframes retention in a way that changes everything. People don’t leave because they’re bored. They leave because they’ve completed a transition — and you didn’t give them the next one.
In this episode, you’ll learn:• Why churn is often a transition problem, not a value problem• How to map a value journey that keeps members leveling up• What to offer after the first 90 days or 6 months• How to design “refresh” programs for members who feel stuck• Why adding more content won’t fix retention — but structured progression will
TIMESTAMPS
(00:00) Why retention feels so frustrating(00:42) Stuck at 200 members? What’s really happening(01:10) The real reason members churn(01:45) Identifying the transition your membership serves(02:20) Mapping a value journey (not just a value ladder)(03:05) Designing the next level for your members(03:45) How transitions unlock growth and retention(04:18) Why more content doesn’t solve churn(04:50) Creating a refresh program that works(05:30) Accountability groups and mini-masterminds(06:40) The “elder game” and leveling up your community(07:05) The one shift that changes retention forever
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