Delivering a high-quality candidate experience isn't easy, but it has arguably never been more critical with the recruiting challenges employers are now experiencing. Over all the years that candidate experience has been an industry talking point, what has become clear to me is that it is fundamentally a strategic rather than a tactical issue.
My guest this week is Carlos Fernandez, Director of Talent Acquisition at Houston Methodist. Houston Methodist puts innovation at the heart of its corporate strategy, and its approach to candidate experience reflects this.
In the interview, we discuss:
Recruiting challenges in the healthcare sector
The quality of candidate care mirroring the quality of patient care
Standing out as an employer.
Candidate experience strategy
The "Know Me Experience" and voice of the customer research
The role of technology
Virtual chat, candidate capture and auto-scheduling
Using technology to connect candidates with humans quickly
Change management
The future of talent acquisition
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