Successful organizations and leaders learn how to resolve conflict before it starts—and create a company culture that fosters understanding and expression. In this episode of Talking Business Now, Lauren Scheiffer, also known as "The Colonel's Daughter," joins host Kelly Scanlon to discuss ways to prevent, manage and reduce conflict and drama in the workplace.
Lauren has years of experience ranging from the trucking industry to global cosmetics to managing a non-profit foundation. She’s also a certified speaking professional who’s combined the leadership lessons she learned in corporate America—as well as the wisdom she gained from her father who was an Air Force colonel—into powerful speaking engagements with hundreds of organizations in seven countries. Her goal is to help businesses improve communication effectiveness and reduce conflict.
Here are some of the insights that Talking Business Now listeners will learn:
How to overcome adversity with humility and a sense of humorThe price of allowing workplace conflict to "run its course" uncheckedThe important difference between conflict and dramaThe first step anyone can take to reduce workplace dramaThe value of conflict prevention vs. conflict managementHow to function successfully in the midst of ongoing conflictHow to find the win-win-win from a well-managed conflict
Shieffer's book, "Colonels of Wisdom: A Daughter's Reflection on Leadership," is available on Amazon.com. It is Shieffer's first in a three-part book series in which she offers leadership tips based on the lessons her father taught her.
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