Our guest this week to share 3 thoughts on this topic is Nick Glimsdahl, who is a keynote speaker, Contact Center strategist, author of a series of books (Reasons NOT to Focus on _________) and host of the widely popular podcast, Press 1 for Nick.
TOPIC: How to Ask Better Questions
GUEST: Nick Glimsdahl
THOUGHT #1
Be Curious - Constantly Be Wanting to Learn More
THOUGHT #2
Don't Just Hear, but Listen - Go Beyond the Words Being Said
THOUGHT #3
Conversations are Like a Dance
CONNECT:
Website: Press1forNick.com
Podcast: Press 1 for Nick
Linkedin: Nick Glimsdahl
Twitter: @Press1forNick
NICK GLIMSDAHL'S BIO:
Nick Glimsdahl is a keynote speaker, podcast host, contact center strategist, and author of a series of books:
- Reasons Not to Focus on Customer Experience
- Reasons Not to Focus on Employee Experience
- Reasons Not to Focus on Sales Experience
- Reasons Not to Focus on the Customer Journey
- Reasons Not to Focus on Culture
His mission is to have fun serving others.
The Press 1 For Nick podcast is ranked in the top 2.5% of podcasts globally. The show has had over 900,000 impressions in the last year, and listeners in over 81 different countries. Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries.
It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.
He has accumulated a diverse (and certainly unique) roster of experiences:
Won five National Team Cross Country (XC) Championships
Flew a Fokker Triplane (open cockpit) Airline
Tried out for Amazing Race (the invitation must still be in the mail)
Competed in a sprint triathlon, and while on the bike I was unintentionally stuck in the hardest gear, but still finished sixth
Nick enjoys smoking meat, watching hockey, and spending time with his awesome family.
BRAND RESOURCES:
Evergreen Podcast Network - EvergereenPodcasts.com
Thoughts That Rock – ThoughtsThatRock.com
Certified Rock Star - CertifiedRockStar.com
Booky Call - https://www.bookycall.com
Booky Call - Book Review App on Apple - Apps.Apple.com
Booky Call - Book Review App on Google Play - Play.Google.Com
Service That Rocks: TCreate Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com
Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com
Culture That Rocks: How to Revolutionize Your Company’s Culture (Jim Knight) – CultureThatRocks.com
Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com
Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com
Cannonball Kids’ cancer – CannonballKidscancer.org
Big Kettle Drum - BigKettleDrum.com
Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com
Jeffrey Todd “JT” Keel (Show Music) - JT Keel
Learn more about your ad choices. Visit megaphone.fm/adchoices