Don't Let Disruptive Interruptions Poison Your Attitude
In my management trainings, I often ask people to identify the things which have surprised them most about being a manager.
Toward the top of their list is often the problem of disruptions. They came into management unprepared for how many times a day their work on critical projects would be disrupted. At times they feel that they don't get one issue settled before three or four others are demanding immediate attention.
They can therefore go hours on end without spending more than a token amount of time on their primary responsibilities. The result is that their frustration builds steadily and they become increasingly impatient. They begin building resentment toward the party or parties responsible for the disruption. And the resentment spills over into their actions and their tone of voice.
In this episode, I share lessons which I've learned from letting disruptions frustrate me. It's certain that disruptions will never go away. But they don't have to aggravate us to the point of frustration and resentment.
A transcript of this program is available at https://www.usizeyourleadership/episodes.
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