In this episode, Miriam dives into workforce management solutions and staffing alignment, exploring forecasting, automation, and employee self-service tools to boost efficiency. She discusses using real-time data for decision-making and cost compliance. The episode features analytics integration in BPO, highlighting WNS, Kipi.ai, and the Snowflake partnership for business intelligence. Miriam also covers the technological transformation in the insurance BPO market and BPO growth in the Asia-Pacific region, including software development. She wraps up with current BPO trends and collaboration with innovation centers.
