Customer service is the backbone of any successful business—it can shape your reputation, impact your revenue, and foster loyalty. In this episode of Hard Hat to CEO, host Chris G. shares invaluable insights on navigating the complexities of customer service alongside producer and CEO Kevin Palmieri. They explore key elements like effective communication, the importance of contracts, and standing your ground when dealing with difficult clients. Learn how to spot red flags, set clear boundaries, and turn challenges into opportunities. Through real-life stories and actionable advice, you'll discover how to take ownership, utilize technology, and strengthen client relationships for long-term success.
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