About Matt McClellan: Matt McClellan, COO and Co-Founder of Hona, is a seasoned leader in business operations dedicated to revolutionizing how law firms engage with clients. Drawing on his extensive experience in hiring and training, Matt is focused on elevating the client experience from intake to case closure, ultimately enhancing law firms' efficiency and productivity. With a background in diverse industries and a passion for legal tech, Matt and his team at Hona are committed to shaping the future of client interactions for the legal professionals they serve.
In this episode, Ted and Matt McClellan discuss:
- Revolutionizing legal client communication
- The impact of Hona on legal efficiency and client experience
- Streamlining status updates and reducing clutter in case management
- Exploring the transformation of legal tech
Key Takeaways:
- Hona emerged from a shared frustration with law firms neglecting client communication, leading their founders to create a powerful tool that seamlessly integrates with case management systems, prioritizing client updates via SMS and enhancing overall legal efficiency.
- Timing proved crucial for Hona's success, as it entered the legal tech market during the widespread adoption of cloud-based case management software post-COVID, offering a cost-effective solution that not only stands alone but thrives in integration, addressing the dual needs of reducing client update calls and elevating the overall client experience for law firms.
- Innovative legal tech like HONA transforms client communication, eliminating the need for incessant status update inquiries by seamlessly integrating case management data, offering a streamlined, two-way text messaging solution that enhances law firms' efficiency and client satisfaction.
- As HONA evolves, envisioning a future where emails become obsolete in client interactions, it not only revolutionizes law firm operations but addresses a critical pain point—45% of low-star Google reviews cite client communication issues, a challenge HONA effortlessly mitigates through automated updates, shaping a future where law firms thrive without extra effort.
"There's just so much automation that can happen with this adoption of good quality case management software that's based on the cloud." — Matt McClellan
Connect with Matt McClellan:
Website: www.hona.com
Email: matt@hona.com
LinkedIn: https://www.linkedin.com/in/matthew-mcclellan22/
Twitter: https://twitter.com/honasoftware
Traffic to Leads Information and links
JuvoLeads.com contact page: https://juvoleads.com/contact/
JuvoLeads website: https://juvoleads.com/
Connect with show host Ted DeBettencort: ted@juvoleads.com
Ideas or guests for the show: ted@juvoleads.com
Audio production byTurnkey Podcast Productions. You're the expert. Your podcast will prove it.