Your numbers aren’t broken.
Your ratio is.
If your team stiffens when you walk into the room…
If people wait to see whether they’re getting the calm version of you or the frustrated one…
If meetings feel more like weather reports than war briefs…
That’s not attitude.
That’s not laziness.
And it’s not a Gen Z problem.
That’s your positive-to-negative communication ratio quietly running the store.
In this episode, Chris breaks down the research-backed truth most leaders never measure — and why performance rises or collapses based on the emotional oxygen you bring into the room.
Drawing from Dr. Kim Cameron’s landmark leadership research, you’ll see why elite teams operate at nearly 6 positive interactions for every negative, while failing cultures suffocate under the opposite ratio.
Track your ratio for the next 24 hours.
Don’t judge it. Just measure it.
And try this once today:
“Here’s what you did right — here’s the next rep.”
Your store doesn’t rise to the level of your processes.
It falls to the level of your emotional ratio.
Fix the ratio — and everything else follows.
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If this episode sparked something for you, share it with another leader today. Copy the link, drop it in a text, and tell them:
“You need to hear this — it’s only 7 minutes, and it will make you better today.”
Remember:
You don’t need a better market.
You don’t need better leads.
You don’t even need better people.
You need to become a better leader.
Let’s go create some leadership fire.