Description

Clinton Bui is a sales and service professional with a passion for strategy to achieve individual and business goals. He is currently a store manager for Rogers Communications in Canada. Throughout his career, he has intentionally and strategically built high-performance teams, committed to customer experience and the achievement of KPIs. The key to Clinton's success has been his commitment to ongoing growth through learning and innovation.

In this episode, Wendi and Clinton discuss:

• Transition from individual sales to team leadership and management
• Importance of understanding customer needs and delivering exceptional service
• Creating a fun and authentic work environment to foster team happiness
• Adapting to labor force shifts and customer expectations during COVID-19
• Continuous recruitment and building trust for sustainable success

Key Takeaways:

• The transition from individual sales to team leadership showcases how removing obstacles, equipping team members, and leading by example are pivotal for driving sales and team success.
• Understanding customer needs and providing a trusted consultancy approach fosters loyalty, repeat business, and valuable referrals.
• The value of authenticity in leadership, where creating a fun and genuine work environment allows employees to thrive and feel comfortable being themselves.
• Retention and team happiness are highlighted as crucial metrics, driven by celebrating victories, fostering empathy, and maintaining a culture that values both fun and support.
• A reflection on post-COVID challenges shows that continuous adaptation, innovative problem-solving, and a people-centric approach—both for employees and customers—are essential for overcoming modern business hurdles.

“Be your genuine self. There are going to be times when customers will walk in, and you might want to tell them this or that, but at the end of the day, they need to know who you are as much as you need to know who they are. So, as long as there’s that authentic trust between both parties and both can succeed together, I think that’s what really matters. It doesn’t really matter what you’re selling or if you’re a manager or not. I think whoever your client may be, you need to have that two-way street of, 'Hey, we can trust each other, and I’ll be your person to do this.” 

- Clinton Bui

Watch this episode on YouTube: https://www.youtube.com/watch?v=gEQXGYkwU_A

Connect with Clinton Bui:

LinkedIn: https://www.linkedin.com/in/clintonbui/ 

Email: clinton.bui@hotmail.com 

Connect with Wendi Swanson:

Website: etymongroup.com

LinkedIn: www.linkedin.com/in/wendiswanson

Facebook: https://www.facebook.com/profile.php?id=61557265653368 

Email: wswanson@etymongroup.com

Show notes by Podcastologist: Angelo Paul Tagama

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.