Description

About Chris Gwinn: Chris Gwinn is a visionary leader who has successfully built his own company, Great Lakes Advisory, by standardizing operating procedures, developing leadership skills, and aligning everyone's goals. He is an expert in process optimization, which has helped him achieve a 100% remote team, increase productivity, and promote autonomy among employees. Chris began his career in finance, working at Northern Trust Wealth Management, where he managed over $85 million of client assets and provided holistic wealth management solutions. Later, he served as the Director of Finance and Operations at Harmony Center for Surgery of the Ears, Nose, and Throat, where he streamlined workflows, improved patient satisfaction, and grew the practice's visibility in the metro Detroit area. He is also an active member of the CFA Society of Chicago, the Entrepreneurs' Organization Accelerator Program, and the BNI Chicago Referral Exchange.

In this episode, Ryan and Chris Gwinn discuss:

• Simplifying business operations through standardizing procedures for small business owners
• Balancing client service and delegating responsibilities as a business owner while avoiding missed opportunities
• Strategies for improving employee retention and reducing turnover by documenting and streamlining business processes
• Crafting effective job descriptions to attract the best-fit candidates for your organization

Key Takeaways:

• Standardizing critical business procedures is crucial for scaling and improving profitability, and this involves identifying and standardizing the 20% of processes that generate 80% or more of the outcomes through documentation and training to increase efficiency, capacity, and consistency in customer service.
• To scale and grow a business, owners need to delegate responsibilities and focus on high-level strategy rather than getting caught up in day-to-day operations, which requires standardizing operations, building systems and processes, and hiring the right people to consistently serve customers.
• Investing in a comprehensive and customized onboarding program that includes online resources and training not only improves employee morale and retention, but also reduces the overall cost of training and turnover while providing a better training experience.
• A clear and detailed job description based on documented responsibilities and processes can improve recruitment and attract the right candidate with the necessary skills, making the interviewing process easier and ensuring expectations are met. 

"As a business owner, your time is finite. You have 168 hours in a given week, which will never change. So you need to be able to leverage your time and be able to employ folks around you, consistently serve your customers, and really focus more on guiding the entire organization towards your greater vision." — Chris Gwinn

Connect with Chris Gwinn: 

Website: www.greatlakesadvisory.com 

LinkedIn: https://www.linkedin.com/in/chris-gwinn-cfa-96383b26/ and https://www.linkedin.com/company/greatlakesadvisory

Twitter: https://twitter.com/GLA_ChicagoIL

Facebook: https://www.facebook.com/GreatLakesAdvisoryChicago

Instagram: https://www.instagram.com/greatlakesadvisory/

Schedule your free 1:1 Profit Breakthrough Session with Ryan here: https://go.oncehub.com/profit

Connect with Ryan Kimler: 

Net Profit CFO Home Page:www.netprofitcfo.com

Email: ryan@netprofitcfo.com

Facebook:www.facebook.com/rkimler

LinkedIn:www.linkedin.com/in/ryankfinancialclarityllc/

LinkedIn NPC Company:https://www.linkedin.com/company/netprofitcfo/

LinkedIn FC Company:https://www.linkedin.com/company/financial-clarity-llc/

Show notes by Podcastologist Chelsea Taylor-Sturkie

Audio production byTurnkey Podcast Productions. You're the expert. Your podcast will prove it.