Phil discusses the importance of client retention in business, emphasizing the need for long-term relationships built on friendship and genuine interest in clients' lives. He highlights the significance of proactive communication, understanding clients' businesses, and being available beyond just business needs. Phil shares personal anecdotes about reaching out to clients without an agenda, which often leads to addressing unspoken issues and fostering goodwill. He also mentions the value of community involvement and supporting local businesses, using Joe Kroc from La Grange, Illinois, as an example of a community banker who goes above and beyond.
Connect with Philip:
Website: https://www.fornarolaw.com/
Podcast Website: https://lbmpodcast.com/
Pinterest: https://www.pinterest.com/philipfornaro/
YouTube: https://www.youtube.com/@fornarolaw3002
LinkedIn: https://www.linkedin.com/in/fornarolaw
Instagram: https://www.instagram.com/fornarolaw/
Facebook: https://www.facebook.com/FornaroLaw
