Stop hiding your cancellation button. This strategy some business owners use to help their business is actually hurting it in the long run.
I'm sharing 3 reasons you need to change your mindset around your cancellation process and leverage it to your advantage.
Key Takeaways
- Refining your cancellation process (01:01)
- Hiding your cancellation process doesn't help with retention (01:46)
- The new California law (02:23)
- Information is power (03:15)
- Cancellations are good resell opportunities (04:20)
- Customer experience is your brand (06:30)
- Make your cancellations memorable in a good way (11:12)
Additional Resources:
- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course
- Get in touch: https://www.shanalynn.com/connect
- Follow me on IG: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
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