Description

Everyone knows them, who works with clients had them, we are speaking about the difficult ones. When a client relationship has turned into a state of  “difficult”  work will most certainly become stressful, and productivity drops. Today we’ll examine some important waypoints on the customer’s journey starting with the right onboarding, handling difficult situations in complex circumstances, getting to the core of problems up to a consensual termination of the business relation.

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💡 QUESTIONS AND VIEWS HIGHLIGHTED IN THIS EPISODE:

• Key elements to take care of when working with new clients
• Getting the expectations right from the start
• Complex problems and culture dealing with problems
• Getting to the core of problems when handling difficult clients
• De-escalation processes and steps
• Costs and benefits for a great documentation

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♨  EXCERPTS YOU MIGHT WANT TO JUMP IN

00:00 Intro 

01:50 Getting started with a new client the right way

04:45 Setting the right expectations

06:57 Hiding or confronting difficulties?

13:20 De-escalation and getting back to a common ground

20:32 Ending client relationships in a good way

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Flash Hub provides tools, workflows, and skills to hire freelance experts and set up your first team in a matter of days. Develop virtual leadership skills, solve the digital agency hamster-wheel issue, and build freelance teams with ease. We have selected best practices and the most helpful skills you need to work smart, less, and grow a digital business that is easy to sustain you can work on from virtually anywhere.

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Visit FLASH HUB  to get free access to the virtual business builder training. Learn how to build, grow, and scale your business with virtual teams and global freelancers in this free training.

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For our international community. This is an English episode and you can find the transcript of this conversation now in more than 20 languages, on our Blog, at HappyScribe Public, or watch the video with subtitles for this episode on our YouTube Channel. You'll find all the links in the show notes below.  

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🔗 LINKS & HINTS IN THIS EPISODE

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#DifficultClients #HandlingClients #ClientLifecycle #flashhub #virtualfrontier #remotework #virtualteams #MadeOnZencastr