Description

Today’s guest began her training as a customer service expert when she was only nine years old. Growing up as a Midwest farmer’s daughter, she learned how to master the art of customer engagement to help sell more sweet corn than the competition.

Since then, she has made her mark as an entrepreneur, keynote speaker, and author. She is the go-to resource for customer service excellence. For over two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country. Her approach includes blending real-life examples with proven action steps for improvement.

Her latest book, “The 10¢ Decision: How Small Change Pays Off Big” features her most sought after and impactful strategies to find and retain the best staff and highest-quality customers while also delivering exceptional guest experiences.

Please join me in welcoming Laurie Guest.  

In this episode we discuss:

• her definition of leadership: “My definition of leadership is the ability to get desired results from others, no matter what environment you are in.”
• how she first understood leadership during elementary school when she believed “my jump rope, my rules” but quickly learned that people were more likely to follow people who are kind instead of bossy.
• how storytelling and speaking go hand in hand in her life.
• her ability to run her business her own way and how she navigates the pressure to run her business how other people think she should.
• her metaphor of a boat marina in reference to networking.
• her methods for interacting and networking with people.

Listen, subscribe and read show notes at www.OnTheSchmooze.com - episode 177

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