Key Takeaways:
8:36 - The largest reason your clients are no-showing your stylists
8:43 - Keeping a positive relationship with your staff
8:44 - How to motivate your team to practice their skills
8:48 - Learning the RIGHT lessons from every situation, not just the easy ones
8:50 - Hot tips from 2 successful salon owners on building relationships
Quotes:
“What is the secret ingredient to becoming more successful behind the chair.. It has always been relationships” Matt 8:34
“Give opportunity to people that I see are pushing and putting in effort” Matt 8:45
“I dont do as much management, I do more relationship building” Doug 8:47
“Listening is probably the biggest thing.” Matt 8:51
“Put your hand over your heart next time you are having a conversation” Jason 8:53
