Takeaways:
3:30 - How do you navigate so that it is good for the business (staff) and clients
5:30 - Tell staff and clients about your decision on mask mandate
8:00 - Giving the guest the option to have the stylist wear a mask
10:30 - If a client asks if the staff are vaccinated?
12:45 - Make sure your front desk knows how to handle these situations
17:00 - Put a plan in place and deal with it
22:15 - Changing your communication to clients
Quotes:
“You have to have a clear policy that everyone understands.” (Doug Campbell)(12:00)
“It goes a long way if you have the humility to say that there will be mistakes.” (Jason Everett)(21:20)
“You cannot please everyone!” (Jason Everett)(24:15)
“Make a decision and move on.” (Doug Campbell)(25:00)
Links Mentioned:
Website: https://highperformancesalon.com
