Takeaways
1:45 - The kiss of death in salon ownership
3:08 - Capacity limitations
4:12 - The buying back principle
6:20 - Giving employees the opportunity to rise
13:00 - The confidence game
15:00 - Capacity bottlenecks
21:00 - The “hit by a bus” plan
Quotes
“If I’m not behind the chair, can I really fill a full time schedule?” Jason Everett (2:25)
“You’re the architect of your business.” Doug Campbell (4:24)
“In the beginning, you’re doing it all” Doug Campbell (5:58)
“How many people do I need to put in place to generate the revenue to replace me as I pull out” Doug Campbell (13:28)
“The hour or two that you spend with them will be worth hundreds of dollars later.” Jason Everett (14:20)
